Cookie Policy
This Cookie Policy explains how we use cookies and similar technologies on our online casino platform. By accessing and using our services, you acknowledge that you have read and understood this policy regarding our cookie practices. This policy is designed to comply with UK data protection laws and regulations governing online gaming services, ensuring transparency about how we collect and use information through cookies to enhance your gaming experience.
What Are Cookies and How We Use Them
Cookies are small text files that are stored on your device when you visit our website. These files contain information that helps us recognise your device and preferences during your current visit or future visits to our platform. We use cookies to provide essential functionality for our gaming services, improve your user experience, analyse website performance, and deliver personalised content relevant to your gaming interests.
Our online casino platform utilises various types of cookies to ensure optimal performance of gaming features, secure transaction processing, account management, and compliance with UK gambling regulations. These technologies help us maintain the integrity of our gaming environment while providing you with a seamless and enjoyable experience across all our casino games, slots, and betting services.
Cookies also enable us to remember your gaming preferences, language settings, and account information, reducing the need for repeated data entry and enhancing the overall functionality of our platform. Additionally, they help us detect and prevent fraudulent activities, ensuring a safe and secure gaming environment for all our users.
Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for basic website functionality, account authentication, payment processing, and compliance with gaming regulations | Session or up to 12 months |
| Performance Cookies | Collect information about how you use our website, game performance metrics, and technical analytics | Up to 24 months |
| Functional Cookies | Remember your preferences, gaming settings, language choices, and personalisation options | Up to 12 months |
| Marketing Cookies | Track your browsing habits to deliver targeted advertisements and promotional content relevant to your interests | Up to 24 months |
We also use similar technologies such as web beacons, pixel tags, and local storage objects that function similarly to cookies. These technologies help us understand user behaviour, measure the effectiveness of our gaming content, and improve our services based on user interactions and preferences.
Cookie Categories and Specific Functions
Our essential cookies perform critical functions that are necessary for the operation of our online casino platform. These include:
- Authentication cookies that verify your identity and maintain secure login sessions
- Security cookies that protect against fraud and unauthorised access to your account
- Load balancing cookies that ensure optimal performance across our gaming servers
- Compliance cookies that help us meet UK Gambling Commission requirements
- Payment processing cookies that facilitate secure transactions and deposit/withdrawal operations
Performance and analytical cookies help us understand how our platform is used and identify areas for improvement:
- Game analytics cookies that track playing patterns and popular gaming content
- Website performance cookies that monitor loading times and technical issues
- Error reporting cookies that help us identify and resolve technical problems
- User journey cookies that analyse navigation patterns and user behaviour
Functional cookies enhance your gaming experience by remembering your preferences and settings:
- Personalisation cookies that customise the interface based on your preferences
- Game preference cookies that remember your favourite games and settings
- Communication preference cookies that manage your notification settings
- Accessibility cookies that maintain your accessibility preferences
Third-Party Cookies and External Services
Our platform may include cookies from third-party service providers that help us deliver comprehensive gaming services. These external services include payment processors, game developers, customer support systems, and marketing partners. Third-party cookies are governed by the respective privacy policies of these external providers.
We work with reputable partners who comply with UK data protection standards and gaming industry regulations. These partners may use cookies to provide services such as secure payment processing, game content delivery, customer support functionality, and targeted advertising based on your interests and gaming preferences.
Social media plugins and sharing tools on our platform may also set cookies when you interact with social features. These cookies are controlled by the respective social media platforms and are subject to their privacy policies and cookie practices.
Managing Your Cookie Preferences
You have several options for managing cookies on our platform. You can adjust your cookie preferences through your browser settings, where you can choose to accept all cookies, reject non-essential cookies, or receive notifications before cookies are set on your device.
To manage cookies in different browsers:
- Chrome: Go to Settings > Privacy and security > Cookies and other site data
- Firefox: Access Options > Privacy & Security > Cookies and Site Data
- Safari: Navigate to Preferences > Privacy > Manage Website Data
- Edge: Go to Settings > Cookies and site permissions > Cookies and site data
- Internet Explorer: Access Internet Options > Privacy > Advanced
Please note that disabling certain cookies may affect the functionality of our gaming platform, potentially limiting access to specific features, games, or account management tools. Essential cookies cannot be disabled as they are necessary for the basic operation of our services and compliance with regulatory requirements.
You can also opt out of targeted advertising cookies through industry opt-out tools and advertising preference centres. However, you may still receive generic advertisements that are not based on your browsing behaviour or gaming preferences.
Updates and Contact Information
We may update this Cookie Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. Any significant changes will be communicated through our website or direct notifications to registered users. We encourage you to review this policy regularly to stay informed about our cookie practices.
The current version of this policy reflects our commitment to transparency and compliance with UK data protection laws, including the General Data Protection Regulation (GDPR) and the Privacy and Electronic Communications Regulations (PECR). Our cookie practices are designed to balance the delivery of high-quality gaming services with respect for your privacy preferences.
If you have questions about our cookie practices, need assistance with managing your cookie preferences, or require additional information about specific cookies used on our platform, please contact our customer support team. We are committed to addressing your concerns and providing clear information about our data collection and usage practices.
Last updated: December 2024